Khela Ghar's Terms & Conditions

01 General Terms & Conditions

By using the Khela Ghar website or mobile app, you fully agree to these Terms & Conditions. These Terms & Conditions constitute a legally binding agreement between you and Khela Ghar. Please read them carefully before you start using Khela Ghar.

If you disagree with any part of these Terms & Conditions, please do not use Khela Ghar. We reserve the right to amend these terms at any time, and your continued use of the platform after any changes will be considered acceptance of the updated terms.

02 Account Registration & Eligibility

To create an account on Khela Ghar, the following conditions must be met:

• You must be at least 18 years old.
• Online gaming must be legal in the country or region where you reside.
• All information provided at the time of registration must be truthful, accurate, and up to date.
• Each individual may create only one account.
• Your account password and login credentials must be kept strictly confidential.
• Sharing your account with anyone else is strictly prohibited.

Khela Ghar reserves the right to conduct identity verification (KYC) at any time. This process may require a national ID card, passport, or other government-issued documents. Khela Ghar reserves the right to withhold withdrawals until KYC is fully completed.

03 Deposit & Payment Policy

Making a deposit on Khela Ghar is simple and secure. We support multiple local payment methods, including bKash, Nagad, and Rocket. Key deposit terms are outlined below:

• Deposited funds may only be used for gaming purposes.
• A minimum deposit amount applies. Please see the Payments page for details.
• All deposits must be made using your own payment method. Deposits from third-party accounts are not accepted.
• Once a deposit is confirmed, funds are typically credited to your account within a few minutes.
• Money laundering or the use of funds from illegal sources is strictly prohibited.

04 Withdrawal Policy

The withdrawal process on Khela Ghar is fully transparent and secure. Please keep the following conditions in mind:

• Withdrawals can only be made to the same payment method used for the deposit.
• Identity verification (KYC) must be completed before a withdrawal can be processed.
• Specific wagering conditions must be met before bonus funds can be withdrawn.
• Withdrawal requests are typically processed within 24 to 72 hours.
• Khela Ghar reserves the right to hold and further review any suspicious withdrawal request.

Minimum and maximum withdrawal limits apply. Visit our withdrawal page for full details.

05 Bonus & Promotion Terms

Khela Ghar offers a variety of bonuses and promotional offers. Each offer comes with its own specific terms. The general bonus conditions are as follows:

• The welcome bonus is for new members only — it can be claimed once per account.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after being wagered the required number of times.
• Bonus wagering requirements are generally 15 to 30 times the deposit plus bonus amount.
• Restrictions may apply on which games can be played using bonus balance.
• Misuse of bonus offers may result in bonus cancellation and account suspension.
• Khela Ghar reserves the right to modify or cancel any bonus offer at any time.

06 Gaming Policy & Fairness

Khela Ghar is committed to ensuring completely fair gameplay. All our games are powered by RNG (Random Number Generator) technology, which is fully impartial and verifiable.

• All game outcomes are entirely random and not predetermined.
• The RTP (Return to Player) rate is clearly stated for each game.
• If a game is interrupted mid-round due to a technical issue, the result of that round will be considered void.
• The dealer's decision in Live Casino games is final.
• Sports Betting event outcomes are sourced from officially recognised providers.

07 Prohibited Activities

The following activities are strictly prohibited on the Khela Ghar platform:

• Creating multiple accounts or operating an account under a false identity.
• Playing using bots, scripts, or automated software.
• Bonus system abuse or bonus arbitrage.
• Use of a third party's account or payment method.
• Using the platform for money laundering or any illegal activity.
• Cheating or harassing other players.
• Selling or transferring your account.

08 Account Suspension & Closure

Khela Ghar may temporarily suspend or permanently close an account under the following circumstances:

• Violation of the Terms & Conditions.
• Providing false or incomplete information.
• Upon detection of suspicious transactions or illegal activity.
• Extended periods of inactivity (more than 12 months).
• At the user's own request.

Players may request to close their account at any time. A self-exclusion option is also available as part of our responsible gaming commitment.

09 Privacy & Personal Information

Khela Ghar places the highest priority on protecting your personal information. We always comply with applicable Bangladeshi laws in the collection, storage, and use of your data.

• Your personal information is never sold.
• Your information is used solely for service improvement and legal compliance purposes.
• Our detailed Privacy Policy is published separately.

10 Limitation of Liability

Khela Ghar is not liable for the following:

• Games or transactions that could not be completed due to an internet connection failure.
• Any loss or damage caused by issues with your device or software.
• Delays caused by issues with third-party payment gateways.
• Fraudulent activity that occurred as a result of your own negligence.

Gaming is a risk-based activity. Khela Ghar always encourages responsible gaming practices.

11 Dispute Resolution

In the event of a dispute, please contact our customer support team first. We strive to resolve all disputes promptly and fairly.

• We will endeavour to resolve any dispute within 30 days of it being raised.
• In disputes regarding gaming outcomes, Khela Ghar's own technical logs will serve as the final and definitive evidence.
• If either party remains unsatisfied, the matter may be referred to independent arbitration.

12 Contact

If you have any questions or comments regarding these Terms & Conditions, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 (after logging into the platform)
• Response time: typically within 3 to 6 hours